Life Record Keeping & Death Claims

Perhaps no other benefit process is as paper intensive as life insurance recordkeeping and death claims administration. And yet, there is a special need for sensitivity and "high-touch" customer service for grieving participants and their families.

Great Lakes Strategies provides complete death claims processing with the same caring and quality service that you have come to expect from your own staff. Entrust us to take care of your life insurance administration needs--from the most routine paperwork to your highly sensitive death claims processing. GLS can:

• Answer life insurance inquiries received from participants by telephone or correspondence
  
  
• Establish and maintain participant records to indicate life insurance coverage elections and corresponding life volumes
  
  
• Establish and maintain beneficiary information
  
  
• Assist family members calling to report a death; initiate claims process
  
  
• Determine payable benefit for applicable life insurance policy(ies)
  
  
• Send appropriate benefit claim form(s) for completion; request certified death certificate
  
  
• Review returned claim form for completeness and accuracy
  
  
• Forward complete claims information, including claim form and death certificate, to the appropriate insurance carrier(s)
  
  
• Receive benefit payment from insurance carrier(s), record appropriately, and send to beneficiary(ies).