Direct Billing Administration

As part of a total outsourcing contract, Great Lakes Strategies can relieve you of direct-billing administration, for those participants that must pay directly in order to continue their benefits. Direct-billing services are often necessary for COBRA participants, employees on leave of absence, retirees and surviving spouses.

Take advantage of our ability to generate bills and correspondence, track payments, and answer direct bill inquiries. With outsourced administration, our billing experts will free you of tedious billing processes. We can:

• Identify status changes and life events to trigger direct billing
  
  
• Create and maintain billing records, including invoice and payment details
  
  
• Issue payment coupons and invoices
  
  
• Collect and deposit payments; track missing and late payments
  
  
• Create and send direct-bill correspondence, including non-payment and cancellation letters
  
  
• Answer participant inquiries via phone and correspondence
  
  
• Receive and process annual enrollment changes; determine billing impact and issue new payment coupons, as appropriate
  
  
• Provide employer reporting and payment reconciliation.